Last edited by Nagal
Friday, July 17, 2020 | History

2 edition of Powerful phrases for effective customer service found in the catalog.

Powerful phrases for effective customer service

Renee Evenson

Powerful phrases for effective customer service

over 700 ready-to-use phrases and scripts that really get results

by Renee Evenson

  • 197 Want to read
  • 20 Currently reading

Published by American Management Association in New York .
Written in English

    Subjects:
  • Customer services,
  • Business communication,
  • Customer relations,
  • Terminology

  • Edition Notes

    StatementRenee Evenson
    Classifications
    LC ClassificationsHF5415.5 .E895 2012
    The Physical Object
    Paginationp. cm.
    ID Numbers
    Open LibraryOL25299467M
    ISBN 10081442032X
    ISBN 109780814420324
    LC Control Number2012014762

    nations and wondered—is there a faster, more effective way to communicate? PowerPhrases! is the answer to these problems and questions. PowerPhrases! pro - vides a toolbox of the perfect expressions to get your point across clearly and con - fidently. This book provides powerful words when you need them the most. You will learn the exact.   Full E-book Powerful Phrases for Effective Customer Service: Over Ready-to-Use Phrases and.

    "This book is a must-have for any business dealing with the public." -- Retailing Insight "As every customer service provider knows from experience, dealing with customers isn't easy. Powerful Phrases for Effective Customer Service makes a difficult job less stressful and more rewarding." -Retail Observer/5(47). If you work in customer service, then you know that words are incredibly powerful. According to psychologists Mark Waldman and Andrew Newberg, words .

      Powerful Phrases That Will Make You Better. Years ago, I was walking down a long office corridor in a nondescript office building. Visiting one of the largest companies in the area, I was being escorted to a conference room. What the purpose of that visit was, I really can’t remember. But I do remember walking by one room.   REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective Customer Service and Customer Service Training Brand: AMACOM.


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Powerful phrases for effective customer service by Renee Evenson Download PDF EPUB FB2

Powerful Phrases for Effective Customer Service shares over phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible reference makes it easy for readers to assess the circumstances, find the /5(42).

Powerful Phrases for Effective Customer Service shares over phrases and scripts that have been proven time and again to defuse even the most difficult interactions.

Covering 30 challenging customer behaviors and 20 tough Let’s face it, dealing with customers isn’t easy/5. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction.

Powerful Phrases for Effective Customer Service: Over Ready-to-Use Phrases and Scripts That Really Get Results - Kindle edition by Evenson, Renee.

Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Powerful Phrases for Effective Customer Service: Over Ready /5(42). Book Description Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference.

Powerful Phrases for Effective Customer Service shares over phrases and scripts that have been proven time and again to defuse even the most difficult. 1 Communicating Powerful Phrases Customer Service means finding the best solution for each customer, quickly, correctly, and with a helpful attitude.

The above goal might be easy to accomplish - Selection from Powerful Phrases for Effective Customer Service [Book]. Powerful Phrases for Effective Customer Service Over ReadytoUse Phrases and Scripts That Really Get Results Audio Book, Powerful Phrases for Effective Customer Service Over ReadytoUse.

Powerful Phrases for Effective Customer Service: Over Ready-to-Use Phrases and Scripts That Really Get Results - Ebook written by Renee Evenson. Read this book using Google Play Books app on your PC, android, iOS devices.

Download for offline reading, highlight, bookmark or take notes while you read Powerful Phrases for Effective Customer /5(16). In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer : AMACOM.

Download Powerful Phrases for Effective Customer Service book pdf free download link or read online here in PDF. Read online Powerful Phrases for Effective Customer Service book pdf free download link book now. All books are in clear copy here. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, Powerful Phrases for Effective Customer Service shows you how to incorporate language that communicates courtesy, warmth, receptiveness, rapport, enthusiasm, assurance, regret, empathy, and appreciation into your daily routine.

The book contains over phrases /5(47). "As every customer service provider knows from experience, dealing with customers isn't easy.

Powerful Phrases for Effective Customer Service makes a difficult job less stressful and more rewarding." -Retail Observer "This book is a must-have for any business dealing with the public." -- Retailing Insight/5(46). already a good customer service approach even better.

If you are not constantly improving customer service, keep in mind that your competitor is. Review areas that you rated Sometimes, Rarely, and Never. These are areas you perceive as weaknesses in your customer service approach.

As you read this book, pay particular attention in these areas. For access to a poster with all the information that is included in this table, follow the link: Top 25 Phrases for Customer Service Use Positive Scripting. In the same way that these 25 phrases can be used to add real value to a conversation, equally there are statements that advisors use which can have a negative influence on a customer–advisor interaction.

Every chapter includes helpful Do This. sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed explanations.

Practical and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers. Powerful Phrases for Effective Customer Service makes a difficult job less stressful and more rewarding.' - Retail Observer" About the Author.

REN'E EVENSON is a small-business consultant specializing in workplace communication and conflict resolution strategies. She is the author of several books, including Powerful Phrases for Effective /5(46). Buy Powerful Phrases for Effective Customer Service: Over Ready-to-Use Phrases and Scripts That Really Get Results Special ed.

by Evenson, Renee (ISBN: ) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders/5(45). (shelved 3 times as customer-service) avg rating — 8, ratings — published Want to Read saving.

Don R. Crawley, IT Customer Service Spea views 3 Power Responses for Insulting Comments at Work | effective communication skills training course. Read "Powerful Phrases for Effective Customer Service Over Ready-to-Use Phrases and Scripts That Really Get Results" by Renee Evenson available from Rakuten Kobo.

Let's face it, dealing with customers isn't easy. They aren't always right- 5/5. Get this from a library! Powerful phrases for effective customer service: over ready-to-use phrases and scripts that really get results.

[Renee Evenson] -- "Covering 30 challenging customer behaviours and 20 tough employee-caused situations, powerful phrases for effective customer service shows you how to incorporate language that communicates courtesy. Every chapter includes helpful Do This! sample scenarios that bring the phrases to life as well as Why This Works sections that provide detailed cal and insightful, Powerful Phrases for Effective Customer Service ensures that employees will never again be at a loss for words when dealing with customers.

"This book is a must-have for any business dealing with the public." -- Retailing Insight "As every customer service provider knows from experience, dealing with customers isn't easy. Powerful Phrases for Effective Customer Service makes a difficult job less stressful and more rewarding." -Retail Observer show more/5(58).